7 Ways to Fix Ubisoft Connect Not Working (2025)

Ubisoft Connect (Uplay) is a popular video game distribution platform that provides a safe ecosystem for players to enjoy games and connect with different users across devices like PCs, Smartphones & Consoles like Xbox and PS5. To enjoy popular Ubisoft game titles like Far Cry, Assassin’s Creed, Beyond Good & Evil, Rayman Legends & Tom Clancy’s Rainbow Six Siege, you need a Ubisoft account and your device needs to be connected to Ubisoft’s servers. 

But sometimes, Ubisoft Connect fails to operate on your PC and shows ‘connection lost’ issues. As a result, you cannot play or update your favorite games. Some players even reported the error message, stating “Ubisoft service unavailable” on Windows 11. If you’re stuck in the same situation, don’t worry! In this blog post, we’ll share some of the most effective fixes to resolve the Ubisoft service that is currently unavailable. But first, you need to understand:

Why is my Ubisoft connection not working?

One of the most common reasons for encountering “Ubisoft Connect not working” are listed below: 

• Slow Internet Issues:  If you have a poor connection, outdated network drivers or there are any bugs with network adapters, there’s a pretty good chance you may encounter Ubisoft connection lost issues.
• Background Apps & Processes Eating Bandwidth: If there are plenty of background processes or applications using the Internet, Ubisoft Connect might not have the proper bandwidth it needs for working flawlessly. 
• Running Old Ubisoft App: If you’re on an outdated or incompatible Ubisoft version, it might cause hiccups and errors while getting connected to the servers. 
• Proxy Settings:  Sometimes, your Windows using the Proxy settings can also cause the “Ubisoft Connect not working” issue on your PC/Laptop. 

What does it mean when Ubisoft service is currently unavailable?

Well, the error message means, Ubisoft Connect is unable to connect to the servers. Sometimes, the service is occasionally taken down for maintenance and updates. But whatever the culprit is, when this error appears, you won’t be able to play your favorite game title, and enjoy multiplayer support and communications. 

Now that we have discussed the potential reasons that cause Ubisoft not connecting the problem, it’s time to learn the fixes to troubleshoot the issue on Windows 11 PC. 

Best Ways To Resolve Ubisoft Services Not Available Error (2025 Edition)

Follow the fixes shared in the stated sequence and learn how to tackle the problem when you encounter ‘Ubisoft connection lost’ issues. 

Troubleshooting Tip 1 = Restart Your PC and Router

Before proceeding with any of the advanced methods to fix ‘Ubisoft service unavailable’, we advise you to reboot your PC to eliminate the potential bugs during startup. You should also consider restarting the router to re-initiate the network connectivity. 

If you think, the culprit behind receiving the ‘Ubisoft connection lost’ issue is a poor network connection, try connecting your device to a different network. Try switching from Wi-Fi to an Ethernet connection and observe if you get better bandwidth. 

Troubleshooting Tip 2 = Check Your Proxy Settings

Oftentimes, Proxy Settings may cause connectivity issues with your Ubisoft Connect platform. Hence, you can consider disabling the Proxy and check if the issue persists. All you need to do is: 

STEP 1: Open the Run dialog box on your computer. Shortcut keys are – Windows + R. 

STEP 2: Type inetcpl.cpl and hit the Enter button. 

STEP 3: Navigate to the Connections tab and click on the LAN Settings.

STEP 4: At this point, you need to uncheck the option – Automatically detect settings. 

STEP 5: Uncheck the box next to Use a proxy server for your LAN and hit the OK button! 

Make sure you restart the Ubisoft Connect app as well and everything should get back to normal! 

Troubleshooting Tip 3 = Close Irrelevant Background Apps

If you have numerous applications running in the background, It may take up a lot of bandwidth and cause Ubisoft connect not working properly on PC/Laptop. So, here’s what you need to do to restore the required bandwidth easily. 

STEP 1: Launch Task Manager. The shortcut keys are CTRL + SHIFT + ESC. 

STEP 2: Head towards the unnecessary apps running in the background that you wish to close and hit the End task button. 

Now you can launch the Ubisoft Connect again and it should work like before! 

Troubleshooting Tip 4 = Renew IP Address & Flush DNS

Renewing IP Addresses and flushing DNS is one of the most convenient ways to resolve multiple sorts of Internet dysconnectivity issues. To get rid of it all at once, here’s what you need to do. 

STEP 1: Search for Command Prompt and choose to Run as Administrator. 

STEP 2: Type ipconfig/flushdns and hit the Enter button. 

STEP 3: Keep patience and wait for the operation to get completed! 

Now check if Ubisoft Connect fails to work. If it does, proceed with another workaround! 

Troubleshooting Tip 5 = Use The Latest Version Of Ubisoft Connect

Like any other application, Ubisoft also releases updates to ensure flawless functioning. Hence, use the latest version of the platform, which brings improvements and bug fixes to fix the potential issues. You can use the Control Panel to uninstall the outdated version of Ubisoft Connect. Once done, simply navigate to the official website of Ubisoft Connect and install the latest version of the app. 

Troubleshooting Tip 6 = Update Outdated Network Drivers

In case Ubisoft services not available persists, chances are that your outdated device drivers are the main culprit, especially the network adapter driver in general to be blamed, especially the network adapter driver. So, make sure you eliminate this possibility as well and fix the problem. To keep your system drivers in optimal state tip-top shape, all you have to do is: Either take the help of inbuilt Device Manager to update necessary drivers or use a professional driver updater software to automate the entire process and get the latest versions for all the Windows drivers in one go. 

Troubleshooting Tip 7 = Disable IPv6

A major set of users have reported that using an IPv6 protocol has undoubtedly triggered the issue of disconnection while running Ubisoft Connect. To ensure this is not the case with you, make sure you disable IPv6 on your Windows PC. To do so: 

STEP 1: From the desktop, right-click on the Network icon and click on the option Open Network & Internet settings. 

STEP 2: On the next window, find and click the Change adapter settings. 

STEP 3: Right-click on the Internet connection you’re currently using and navigate to its Properties. 

STEP 4: On the next pop-up, head towards the Networking tab and uncheck the Internet Protocol version 6 (IPv6) option. Make sure the option Internet Protocol version (IPv4) is checked. 

Hit the OK button to save the changes and launch Ubisoft Connect. Hopefully, you will not face Ubisoft connection lost issues now! 

Conclusion:

We hope this guide was helpful and you were able to fix the Ubisoft Connect Not Working issue by now. During our tests and research on multiple systems, we found all the aforementioned methods effective in resolving the error. In case none of the workarounds help you, the last resort is to seek help from the Ubisoft Support Team. You can navigate the official support page, search for your error and get reliable solutions.