If you handle customer support as part of your job, you might need a helpdesk solution, so why not choose FreeScout?
It’s a great open-source and free tool that allows you to handle customer requests, centralize everything, easily access the complete history of conversations, collaborate in real-time, and thus provide quality support. This way, you can assign tickets to specific agents, set priorities, add tags, and even automate certain recurring tasks.
You can even customize every aspect of your support portal, from contact forms to response templates, and it can be installed on your own server in just a few clicks.
But first, I recommend exploring the demo version. Create an account, log in, and you can experiment with ticket management, kanbans, client management, the knowledge base, the external modules section, and report generation.
Also, note that mobile applications are available for Android and iOS so you can track the tool’s activity from anywhere.
In short, if you’re interested, you can download FreeScout here.
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Any mention of third-party sites, tools, or platforms is purely for informational purposes. It is the responsibility of each reader to comply with the laws in their country, as well as the terms of use of the services mentioned.
We strongly encourage the use of legal, open-source, or official solutions in a responsible manner.
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